This shipping policy outlines the terms and conditions for processing, shipping, and delivering orders placed on the website casakarma.be, operated by Parry SRL (BE 1023900326), whose registered office is located at Place Lieutenant Graff 7, 1780 Wemmel, Belgium.
1. Shipping areas
Casa Karma ships its products within Belgium and to selected European countries. Available shipping areas are specified during the checkout process.
2. Order processing time
Orders are prepared and shipped within 2 to 5 business days after payment confirmation, excluding exceptional periods such as sales, holidays, promotions, or force majeure events.
3. Delivery times
Delivery times vary depending on the destination and the selected carrier. As an indication, deliveries within Belgium generally take 2 to 4 business days after dispatch. Delivery times are indicative and do not constitute a guarantee.
4. Shipping costs
Shipping costs are calculated automatically during checkout and displayed before payment confirmation. Casa Karma reserves the right to modify its shipping rates at any time.
5. Carriers
Casa Karma works with professional carriers to ensure reliable and secure delivery. The choice of carrier depends on the destination and the type of product ordered.
6. Order tracking
A shipping confirmation email, including a tracking number when available, is sent to the customer once the order has been dispatched.
7. Receipt of parcels
Customers are required to check the condition of the parcel upon delivery. Any issue (damaged package, missing or incorrect item) must be reported within 48 hours of receipt, along with supporting photos.
8. Damaged or lost parcels
In the event that a parcel is damaged or lost during transit, Casa Karma will assist the customer with the necessary procedures with the carrier. No claim will be accepted if the parcel is marked as delivered by the carrier and no reservation was made by the customer.
9. Delivery delays
Casa Karma cannot be held responsible for delivery delays caused by the carrier, weather conditions, strikes, or any other event beyond its control.
10. Incorrect delivery address
It is the customer’s responsibility to ensure that the delivery address is accurate. In the event of an error, Casa Karma cannot be held liable for the consequences, and reshipping costs may be charged to the customer.
11. Contact
For any questions regarding shipping or order delivery, customers may contact Casa Karma at the following email address: parrysrl@hotmail.com.